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Shipping is calculated at checkout based on your preferences.
We want you to love every item you receive, but we understand that there are times when you may want to arrange a return.
If you’re not 100% happy with your purchase, you can return it to us in its original condition and original packaging with a completed returns form within 14 days for a full refund, excluding delivery fees.
You are responsible for covering the cost of returning items to us. Please take care to keep all packaging as we can only accept returns with the original packaging. It is important to include your order number with your full name when contacting us (or receipt if bought in store) at firstname.lastname@example.org to help our team identify your order. Without this, we may be unable to complete your refund or exchange. Please note, it takes up to five days to process a return though this may be longer without your order number and full name.
If your item arrives with you damaged, please accept our apologies but this does sometimes happen.
Please email email@example.com within 48 hours of receiving your damaged delivery. Remember to include your name, order number, photos of the damaged item and your refund/replacement request in your email.
We will then arrange everything for you and confirm by email within 3 days.
Please do not return damaged items as we are unable to refund any return costs.